These Terms and Conditions apply to all sales of goods and services
by The Seller (“the Company”) to any purchaser (“the Buyer”).
1. General
By placing an order through the Company’s e-commerce site, or by any other means, the Buyer accepts these Terms and Conditions. All quotations and sales are made subject to these conditions only. Any terms proposed by the Buyer are excluded unless expressly agreed in writing by the Company. Quotations remain valid for 30 days unless otherwise stated in writing and may be withdrawn at any time without notice.
2. Prices
All prices are quoted net ex works and may be changed without prior notice. VAT will be applied in accordance with current legislation. If the Buyer requests alterations in specification, design, or quantity, the Company reserves the right to adjust the price accordingly. Carriage, packing, and delivery costs will be charged separately unless otherwise agreed in writing.
3. Delivery
Delivery times are estimates only and not guaranteed. The Buyer shall not be entitled to cancel an order or claim compensation for delays, whatever the cause. Delivery is subject to receipt of all necessary instructions and approvals from the Buyer. The Company may, at its discretion, agree to postpone delivery but is under no obligation to do so.
4. Risk: Insurance Title
Risk in the goods passes to the Buyer once the goods leave the Company’s premises, even if delivery is arranged by the Company. Title remains with the Company until payment in full has been received.
5. Cancellation
Orders cannot be cancelled except with the Company’s written consent and on terms that indemnify the Company for any resulting loss.
6. Terms of payment
Credit terms are subject to approval. Unless otherwise agreed in writing, invoices are payable no later than the 30th day of the month following the date of invoice. Failure to pay on time may entitle the Company to repossess goods and charge the Buyer for recovery costs.
7. Shortages and Defects on Delivery
The Buyer must inspect goods within 3 days of delivery. Any claims for shortages or visible defects must be notified in writing within 7 days. If not, the goods are deemed accepted. The Company is not liable for damage or loss in transit — claims must be made directly to the carrier.
7.1 For business sales, risk passes to the Buyer once the goods leave the Company’s premises.
7.2 For consumer sales, the Company remains responsible for goods until they are delivered to the Buyer.”
8. Guarantee
The Company will, at its option, repair or replace goods proven to be faulty due to manufacturing defects within 12 months from dispatch. This excludes fair wear and tear, misuse, or incorrect operation. Liability is limited to replacement or repair; the Company accepts no responsibility for consequential losses.
9. Regulations
Where goods are supplied for safety-critical applications, the Company’s liability is limited to compliance with its internal quality procedures, details of which will be provided upon request. The Company accepts no responsibility for compliance with regulations of government or other authorities.
10. Data
All specifications, technical data sheets, performance figures, weights, and measures provided by the Company are for information only and do not form part of the contract. The Buyer is responsible for ensuring the suitability of the goods for their intended purpose.
11. Sub-Contractors
The Company reserves the right to use sub-contractors to fulfil any part of the order.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with English Law, and the parties submit to the exclusive jurisdiction of the English courts.
13. Late Payment and Storage.
13.1 The Company reserves the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, currently 8% above the Bank of England base rate, together with compensation and reasonable debt recovery costs.
13.2 Where goods are held at the Buyer’s request beyond the agreed delivery date, storage and associated costs may also be charged.
14. Online Ordering and Electronic Communications
14.1 Orders placed through the Company’s e-commerce site constitute an offer to purchase goods subject to these Terms and Conditions. The Company reserves the right to accept or reject any order at its sole discretion.
14.2 Upon receipt of an online order, the Buyer will receive an automated email acknowledgement. This acknowledgement does not constitute acceptance of the order. The contract is formed only when the Company issues an order confirmation or dispatch notice.
14.3 The Buyer agrees that all communications, confirmations, invoices, and notices provided electronically (including by email) shall satisfy any legal requirement that such communications be in writing.
14.4 The Buyer is responsible for ensuring that contact details provided for electronic communication are accurate and kept up to date. The Company shall not be liable for issues arising from incorrect or outdated contact information supplied by the Buyer.
15. Consumer Sales – Returns and Cancellation Rights (E-commerce)
15.1 This clause applies only where the Buyer is a consumer (an individual purchasing for purposes wholly or mainly outside their trade, business, craft, or profession).
15.2 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, consumers have the right to cancel an online order within 14 calendar days from the day after delivery of the goods.
15.3 To exercise the right of cancellation, the Buyer must notify the Company in writing (by email or post) within the cancellation period.
15.4 Goods must be returned in unused and re-saleable condition, with original packaging where possible. The Buyer is responsible for return shipping costs unless the goods are faulty or incorrectly supplied.
15.5 The Company will refund the price of the goods (including the standard delivery charge, if applicable) within 14 days of receiving the returned goods or proof of return.
15.6 The right to cancel does not apply to:
Bespoke or customised goods made to the Buyer’s specifications.
Goods that have been used, installed, or are not suitable for return for health, safety, or hygiene reasons.
15.7 Where the Buyer is a consumer, nothing in these Terms affects the Buyer’s statutory rights under the Consumer Rights Act 2015 or any other applicable legislation.