What Does DHL Code ZC299 Mean? Shipment Status & Customs Review Explained

Understanding the DHL Tracking Code ZC299

When tracking a shipment with DHL, you might encounter the status code ZC299. This code typically refers to a customs clearance event or a regulatory hold, often indicating that your package is temporarily delayed due to customs procedures.

DHL ZC299 = Clearance Event – Shipment Under Review or Pending Customs Action

Whether you're a sender or a recipient, it's essential to know what this code implies and what steps you can take to resolve it quickly.

Common Causes of DHL ZC299: Customs & Clearance Issues

Why ZC299 Appears on Your DHL Tracking Log

The parcel has entered the destination country but is currently under customs review.

There may be missing or incomplete documentation, such as invoices or declarations.

Duties or import taxes might be owed before the package is released.

The shipment might be flagged for a random customs inspection.

Countries Where ZC299 Commonly Occurs

Frequently reported in Asia (especially India, China, and Singapore) and parts of Europe.

More likely to occur when shipping commercial items or high-value goods.

What To Do If You See DHL Code ZC299 on Your Shipment

Step-by-Step Action Plan

1. Review Your DHL Tracking Information

Look for additional notes or time stamps related to the clearance event.

2. Contact DHL Support

Call or email DHL customer service and provide your tracking number.

Ask for specifics on the ZC299 status and whether any action is required from you.

3. Check for Documentation or Payment Requests

If you're the receiver, DHL may contact you for:
ID or import license Commercial invoice or proof of purchase Payment for customs duties or taxes

4. If You're the Sender

Ensure all required documents were included.

Be ready to send invoices, packing lists, or product descriptions to DHL.

Final Thoughts: Resolving DHL ZC299 Quickly

The DHL status code ZC299 isn't necessarily a problem—it just means your shipment needs additional review or documentation. Acting quickly by contacting DHL and providing the necessary paperwork or payments can help clear your shipment and avoid further delays.

Pro Tip: To prevent ZC299 issues in the future, always include accurate customs documentation and anticipate any potential duties in advance.